FAQ

Our premium bathroom solutions cater to both residential customers and professional caregivers. Whether you’re renovating a luxury master bathroom, installing essential assisted living accessories, or designing an accessible bathroom with grab rails and Doc M packs, we offer products to meet your needs.

We combine British design sensibility with global shipping expertise. Our carefully curated collections range from stylish freestanding vanity units to practical bathroom extractor fans, all delivered with discreet packaging and special care for fragile items.

Yes! We provide everything from bathroom furniture and vanity units to shower enclosures and bath taps. Our Doc M packs offer complete accessible bathroom solutions.

Absolutely. We specialize in assisted living bathrooms with products like grab rails, accessible toilets, and Doc M compliant solutions. Caregivers can email [email protected] for expedited shipping options.

Our quadrant shower enclosures are ideal for corner installations, while offset quadrant models offer more flexibility. For personalized advice, contact our team.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Orders are processed within 1-2 business days. For urgent modifications, please email [email protected] immediately with your order number.

No, you can checkout as a guest. However, creating an account lets you track orders and save preferences for future purchases.

Express Standard Shipping (£12.95): Via DHL/FedEx in 10-15 business days after dispatch
Free Shipping: On orders over £50 via EMS (15-25 business days after dispatch)

Fragile items like mirrored cabinets or ceramic products receive special cushioning. Large items like freestanding vanity units may require additional handling time.

We ship worldwide except some Asian and remote regions. Contact [email protected] for specific country inquiries.

We offer a 15-day return policy from delivery date. Items must be unused, in original packaging. Please email [email protected] to initiate returns.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.

Refunds are processed within 5 business days of receiving returned items, with funds appearing in your account per your bank’s processing times.