Returns & Exchanges

At Bliss Bath Shop, we take pride in offering premium bathroom solutions and assisted living products designed to enhance your daily routine. While we strive for perfection in every shower enclosure, bath tap, and grab rail we deliver, we understand that sometimes products may need to be returned or exchanged. Our straightforward policy ensures a hassle-free process for our valued customers.

Eligibility for Returns & Exchanges

To qualify for a return or exchange, items must be:

• In their original, unopened packaging with all tags attached
• Unused and in perfect resalable condition
• Accompanied by the original receipt or order confirmation
• Returned within 15 days of delivery

Non-Returnable Items

For health and hygiene reasons, we cannot accept returns on:

• Opened packages of Back to Wall Toilets and Close Coupled Toilets
• Used Shower and Toilet Doc M Packs
• Installed Bath Shower Mixer Taps or Bathroom Taps
• Custom-sized Shower Enclosures or Shower Panels

Return Process

1. Initiate Your Return: Email our customer service team at [email protected] with your return request using the template below.
2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
3. Package Your Items: Securely repackage the products in their original packaging with all accessories and documentation.
4. Ship Your Return: For non-faulty items, you’re responsible for return shipping costs. We recommend using a tracked service.
5. Inspection & Processing: Once received, our team will inspect the items and process your refund or exchange within 5 business days.

Return Shipping

Return shipping costs vary based on your location and the size/weight of your bathroom products:

• Standard Returns: Customer pays return shipping (approximately £8-£15 for most bathroom accessories)
• Faulty Items: We cover return shipping costs – we’ll email you a prepaid return label
• Large Items: For shower enclosures or vanity units, contact us for special arrangements

Refund Timeline & Methods

Once we receive and approve your return:

• Timeline: Refunds are processed within 5 business days
• Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Note: Bank processing times may add 3-5 additional business days before the refund appears in your account

For exchanges, we’ll ship your replacement item once the return is received. Shipping times follow our standard delivery schedule.

Return Request Template

Use this template when emailing your return request to [email protected]:

Damaged or Faulty Items

If your bathroom furniture, assisted living accessories, or other products arrive damaged or faulty:

1. Take photos of the damage and packaging
2. Do not install or use the item
3. Contact us immediately at [email protected]
4. We’ll arrange a free return and expedite your replacement

European Returns Address

All returns should be sent to:

Please ensure your RMA number is clearly marked on the outside of the package.