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Welcome to Bliss Bath Shop (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website (www.blissbathshop.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms.

1. Our Business and Target Customers

Bliss Bath Shop specializes in premium bathroom solutions and assisted living products for homeowners, contractors, and healthcare facilities. Our product range includes:

  • Bathroom furniture and vanity units
  • Shower enclosures and panels
  • Bath and shower taps
  • Assisted living accessories and grab rails
  • Toilets and bathroom extractor fans
  • Heated towel rails and mirror cabinets

Our website is designed for customers seeking quality bathroom products with a focus on both style and functionality, particularly those needing accessibility solutions.

2. User Obligations and Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to:

  • Provide accurate and complete information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use

2.2 Prohibited Activities

You may not:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our website
  • Misrepresent your identity or location
  • Use our products for commercial purposes without prior agreement

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, you may return it under our Returns Policy.

3.2 Product Availability

All products are subject to availability. We may limit quantities and may discontinue products without notice.

3.3 Special Order Items

Custom-sized shower enclosures, panels, and other made-to-order products are non-returnable unless faulty.

4. Orders and Payment

4.1 Order Process

The ordering process consists of:

  1. Adding items to your cart
  2. Providing shipping and billing information
  3. Reviewing your order
  4. Making payment
  5. Receiving order confirmation

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

4.3 Pricing and Taxes

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or errors.

4.4 Order Acceptance

Your order represents an offer to purchase which we may accept or decline at our discretion. Reasons for decline may include:

  • Pricing errors
  • Product unavailability
  • Suspected fraudulent activity
  • Shipping restrictions to your location

5. Shipping and Delivery

5.1 Processing Time

We process all orders within 1-2 business days of payment confirmation.

5.2 Shipping Options

We offer:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with tracking and insurance
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch with basic tracking

5.3 Delivery Restrictions

We currently cannot ship to some Asian countries and remote locations. Contact us if unsure about delivery to your area.

5.4 Delivery Issues

You must:

  • Inspect deliveries immediately
  • Report damage within 48 hours with photos
  • Not install damaged items

6. Returns and Refunds

6.1 Return Policy

We offer a 15-day return window from delivery date for unused items in original packaging. Exceptions include:

  • Opened toilet packages
  • Used shower/toilet Doc M packs
  • Installed taps
  • Custom-sized products

6.2 Return Process

  1. Email [email protected] with order details and reason for return
  2. Receive RMA number and instructions
  3. Repackage securely with RMA visible
  4. Ship to: Bliss Bath Shop Returns, 22 Broadway, Bradford, GB BD2B 5VV

6.3 Refund Processing

Refunds are issued to the original payment method within 5 business days after inspection, plus 3-5 days for bank processing.

7. Intellectual Property

All content on our website (logos, text, images, etc.) is our property or licensed to us and protected by UK and international copyright laws. You may not:

  • Reproduce any content without permission
  • Use our branding for any purpose
  • Reverse engineer any website technology

8. Liability Limitations

8.1 Product Use

You agree to:

  • Follow all installation instructions
  • Use products only as intended
  • Consult professionals for complex installations

8.2 Our Liability

To the fullest extent permitted by law:

  • We’re not liable for incidental or consequential damages
  • Our total liability is limited to the purchase price
  • We’re not responsible for improper installation or misuse

9. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your data in compliance with UK GDPR.

10. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

11. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance.

12. Contact Us

For questions about these Terms:

Email: [email protected]
Phone: +44 (0)XXXX XXX XXX
Address: 22 Broadway, Bradford, GB BD2B 5VV

Thank you for choosing Bliss Bath Shop for your bathroom needs. We’re committed to providing quality products and excellent service.